1. What is Pre-order?

Pre-order allows you to secure items that are not currently in stock but will be available soon. By placing a pre-order, you will be among the first to receive the product once it becomes available.

2. How Pre-order Works

  • Step 1: Select the pre-order product from our website and proceed to checkout as usual.
  • Step 2: Complete the payment to confirm your pre-order.
  • Step 3: Wait for our updates on availability and shipping progress.

3. Processing and Shipping Timeline

  • Restock/Production Time: Pre-order items typically require 2 weeks to restock or be produced.
  • Shipping Time: Once the item is ready, it will take 21-24 days to process and ship your order.
  • Estimated Total Time: The total time from placing your order to delivery is approximately 35-40 days depending on your location.

4. Payment and Refunds

  • Payment: Pre-order items require full payment at the time of purchase.
  • Refunds:
    • If we are unable to deliver your order within the promised timeline, you are entitled to a 100% refund.
    • Pre-order cancellations are not allowed once production has begun, unless due to an error on our part.

5. Returns and Exchanges

  • Pre-order items follow the same return policy as in-stock products.
  • You may return or exchange items within 30 days of receiving them if they are defective, damaged, or not as described. (Read more here)
  • Returns due to change of mind are not accepted for pre-order items.

6. Benefits of Pre-ordering

  • Priority Access: Be the first to own exclusive items once they are restocked.
  • Limited Edition: Many pre-order items are part of limited collections or made-to-order designs.
  • Exclusive Offers: Pre-order products may come with special discounts, free gifts, or free shipping.

7. Notifications and Updates

  • You will receive regular updates about your pre-order via email, including:
    • When production or restocking is complete.
    • When your item has been shipped (including a tracking number).

8. Terms and Conditions

  • By placing a pre-order, you agree to the stated processing, production, and shipping timelines.
  • We are committed to keeping you informed of any changes or delays and ensuring your satisfaction throughout the process.

9. Contact Us

For any questions about your pre-order, feel free to reach out to us via:

Example Timeline (Optional):

To give customers a clear understanding, you can include an example timeline:

  • Order Placed: January 21
  • Production/Restock: February 05
  • Shipping Starts: February 08 – 10
  • Estimated Delivery: March 01 – 05

List of products available for Pre-Order:

Product Name Availability Date
Detachable Fleece Jacket February 05, 2025
Multi Pocket Bomber February 05, 2025
Multi Pocket Jacket February 05, 2025
Outdoor Vest February 05, 2025
Softshell Rain Jacket February 05, 2025
Outdoor Charging Suit February 05, 2025
Hooded Windbreaker Jacket February 05, 2025
Tactical Quarter Zip Hoodie February 05, 2025
Long-sleeved Shirt February 05, 2025
Soft Shell Jacket February 05, 2025
Multi Pocket Windbreaker Jacket February 05, 2025
Tactical Jacket February 05, 2025
Tactical Quarter-Zip Sweatshirt February 05, 2025
Outdoor Long Sleeves February 05, 2025
Velvet Coat February 05, 2025
Waterproof Outdoor Jacket February 05, 2025
Rainproof Windbreaker Jacket February 05, 2025
Windbreaker Jacket February 05, 2025
Windproof Rainproof Jacket February 05, 2025